FAQs

Q1: Who is Jundong and what do you specialize in?
A: Jundong is a China-based professional bag manufacturer founded in 2000 and located in Guangzhou. With over 20 years of experience, we specialize in R&D, OEM/ODM manufacturing, and private label solutions for a wide range of bags, including backpacks, tote bags, tool bags, fireproof bags, dry bags, and more. We provide one-stop solutions for B2B clients worldwide — from material sourcing and product design to production and global delivery.

Q2: What industries or businesses do you work with?
A: We serve global brands, importers, wholesalers, retail chains, e-commerce sellers, promotional product companies, and private label startups. Our clients typically have a clear vision for their product line and seek a professional factory for custom manufacturing.

Q3: What makes Jundong different from other factories?
A: Our competitive edge lies in our full vertical integration — from raw material R&D to packaging design and quality inspection. We offer free design, fast prototyping, low MOQ custom orders, guaranteed quality, and flexible shipping via sea, air, or land. Every order is managed by experienced project specialists who ensure smooth communication and timely delivery.

Q4: Where is your factory located and how large is your production capacity?
A: Our factory is located in Guangzhou, China, with over 5,000 square meters of production space and multiple assembly lines. We can handle both small batch orders and large-scale wholesale production efficiently.

Q1: Can you manufacture bags based on my own design or sample?
A: Yes. We specialize in OEM/ODM custom bag manufacturing. Just send us your design file, sketch, or sample — we’ll turn it into a fully functional, high-quality product tailored to your brand.

Q2: What types of custom bags can you produce?
A: We manufacture a wide range of custom bags, including tote bags, backpacks, cooler bags, makeup bags, gym bags, rolling bags, dry bags, and fireproof bags. All styles can be tailored to your exact needs.

Q3: Can you produce bags with custom logos and packaging?
A: Absolutely. We offer a wide variety of logo options (embossed, printed, embroidered, etc.) and custom packaging solutions such as branded boxes, hang tags, barcodes, and polybags.

Q4: What materials are available for custom bags?
A: We offer a wide range of materials including canvas, nylon, polyester, cotton, neoprene, waterproof TPU, fire-resistant fabrics, and more. Sustainable and recycled options like RPET are also available.

Q5: How do you protect my custom design or private label information?
A: We respect all intellectual property and can sign NDAs (Non-Disclosure Agreements) upon request. Your designs and brand assets are kept strictly confidential and used only for your order.

Q1: What customization options do you offer for bag products?
A: We offer full customization, including bag size, shape, material, color, lining, hardware, handles, straps, zippers, and closures. You can customize every detail to match your brand’s style and functionality requirements.

Q2: What logo application methods are available?
A: We offer various logo options including embroidery, debossing/embossing, silk screen printing, heat transfer printing, woven labels, stamped leather logos, metal plate logos, and custom hang tags. The choice depends on your aesthetic preferences and budget.

Q3: Can you help me design a custom bag from scratch?
A: Yes. Even if you only have a rough idea or a sketch, our in-house design team can work with you to create technical drawings, suggest materials, and finalize a production-ready design. Design support is completely free for our clients.

Q4: Do you offer branded packaging options as well?
A: Yes. We can design and produce customized packaging such as printed polybags, gift boxes, hang tags, paper inserts, and barcodes. This service helps enhance your unboxing experience and reinforce your brand image.

Q5: Can I choose sustainable or recycled materials for my bags?
A: Absolutely. We offer eco-friendly materials such as RPET, organic cotton, jute, hemp, and recycled nylon. These are ideal for environmentally conscious brands and can also support your sustainability marketing efforts.

Q6: Do you support Pantone color matching?
A: Yes. We can match Pantone color codes for fabric dyeing, logo printing, and accessory components to ensure consistency with your brand identity.

Q1: Can I request a sample before placing a full order?
A: Yes. We offer standard samples for quality checking and custom samples for new product development. Standard samples are free, while custom samples may incur a fee which can be refunded after bulk order confirmation.

Q2: What is the turnaround time for custom samples?
A: Custom samples typically take 5–7 working days to produce, depending on the complexity of the design and materials. For urgent sampling, we also offer fast-track options.

Q3: Can you replicate my existing sample or improve it?
A: Yes. If you send us a physical sample or detailed specifications, we can reproduce it exactly or improve the design based on your input. We can also help optimize your design for mass production.

Q4: Will I get updates during the sample development process?
A: Absolutely. Our sales and design teams will provide updates throughout the sampling process, including material confirmations, pattern approvals, and prototype feedback.

Q1: What is your minimum order quantity (MOQ) for custom bags?
A: Our standard MOQ starts at 300 to 500 pieces per style, depending on the material and customization complexity. We support low-MOQ orders to help small and growing brands launch their product lines.

Q2: How long does bulk production take?
A: After sample approval and deposit payment, bulk production typically takes 15 to 30 working days, depending on the order size and material availability.

Q3: Can I order multiple styles or SKUs in one production batch?
A: Yes. We can produce multiple styles, sizes, or colors within the same order. This is ideal for seasonal collections, pre-launch testing, or influencer gifting campaigns.

Q4: Do you offer production scheduling for long-term partnerships?
A: Yes. For clients with recurring orders, we can pre-schedule production runs or reserve capacity to meet seasonal or promotional timelines.

Q5: What happens if I need urgent production?
A: We offer rush production services based on schedule availability. Please let us know your required delivery date, and we’ll confirm the fastest possible solution.

Q1: Do you ship worldwide?
A: Yes. We offer international shipping via sea freight (FCL/LCL), air cargo, and express couriers (DHL, FedEx, UPS). We also assist with all shipping documents required for customs clearance.

Q2: What shipping terms do you support?
A: We support FOB, EXW, CIF, and DDP shipping terms. Our logistics team can help you choose the most cost-effective and timely option based on your destination and order volume.

Q3: Can you consolidate different orders into one shipment?
A: Yes. If you have multiple SKUs, styles, or batch orders, we can consolidate them for easier customs clearance and reduced shipping costs.

Q1: How do you ensure the quality of your products?
A: We follow strict QC protocols at every stage — including raw material inspection, in-process quality checks, and final product testing. Our QA team ensures that all products meet your specifications before shipping.

Q2: Can I request third-party inspection before shipment?
A: Yes. We fully support inspections from SGS, Intertek, or your nominated agent. We also provide internal QC reports with photos and videos for your approval.

Q3: What if I receive defective or damaged items?
A: In the rare case of factory defects, we offer free replacement or refund. We take full responsibility for manufacturing errors under our 100% quality guarantee.

Q4: What compliance standards can your products meet?
A: Depending on your target market, we can use materials and processes that comply with REACH, CPSIA, Prop 65, RoHS, and other international safety standards.

Q1: How can I place an order with Jundong?
A: You can send your inquiry through our Contact Page, email us directly, or connect via WhatsApp. Our team will respond within 12–24 hours with detailed consultation.

Q2: What information should I include in my inquiry?
A: Please include your bag type, quantity, customization requirements (material, color, logo, etc.), shipping destination, and any reference images or sketches.

Q3: Will I have a dedicated sales representative?
A: Yes. Each client works with a dedicated account manager who coordinates your project from initial consultation to final delivery.

Q4: Do you offer support for brand or retail expansion?
A: Yes. We can help you plan product lines, create packaging strategies, and scale production as your business grows. We also support private label and licensing projects.

Q5: How soon can I get a quotation?
A: Most quotes are provided within 12–24 hours. Complex custom projects may take slightly longer as we analyze materials and production feasibility.

Q1: What payment methods do you accept?
A: We accept multiple payment methods including T/T (bank transfer), PayPal, Western Union, and L/C for large orders. For most B2B clients, T/T is the preferred method with flexible terms.

Q2: What is your standard payment term?
A: Our standard payment term is 30% deposit, 70% balance before shipment. For long-term partners or large-volume orders, we can negotiate more flexible payment arrangements.

Q3: Do you offer trade assurance or secure payment options?
A: Yes. If required, we can process your order via Alibaba Trade Assurance or a secure escrow service to ensure your payment is protected throughout the transaction.

Q1: Can I visit your factory in Guangzhou?
A: Absolutely. We welcome all partners to visit our facility in person. A factory tour gives you insight into our production processes, quality control systems, and material selection.

Q2: Do you offer long-term OEM/ODM partnership programs?
A: Yes. We actively work with long-term partners who require regular sourcing, consistent quality, and professional design/manufacturing support.

Q3: Do you work with small businesses or early-stage brands?
A: Yes. We specialize in supporting small and mid-sized brands with flexible MOQs, free design support, and scalable production to grow with your business.